This Refund & Cancellation Policy explains how refunds and cancellations are handled for recharge and bill payment services provided on the BronlyPay platform.
BronlyPay is a recharge and bill payment platform operated by Bronly Digital Services.
If a recharge or bill payment fails due to technical issues, payment failure, or operator/service provider issues, the eligible amount will be refunded to the original payment method used by the customer.
Once a recharge or bill payment is successfully processed by the operator or service provider, it cannot usually be cancelled or refunded.
Approved refunds are typically processed within 3 to 7 working days. The actual time may vary depending on the bank, payment gateway, or service provider.
In case of duplicate payment or incorrect debit, users may contact our support team with transaction details. After verification, eligible refunds will be processed as per applicable rules.
Recharge and bill payment requests are processed quickly. Once a request is submitted and processing has started, cancellation may not be possible.
For refund-related queries, please contact us with your transaction ID, mobile number, and payment details.
Business Name: Bronly Digital Services
Owner: Debajit Karmakar
Location: Assam, India
Email: bronlypay@gmail.com